The Face of Our Practice

Are you a "people person" with a heart for animals and an eye for detail? We are a proud, independent small animal practice looking for a dedicated Client Care Adviser to join our close-knit team.

In our world, you aren’t "just" a receptionist - you are the first friendly face a client sees during a happy puppy check-up and the compassionate hand they hold during their most difficult days.

The Role

As our Client Care Adviser, you are the "Face of the Practice." This is a high-responsibility role that requires a unique blend of professional polish and genuine warmth.

Key Responsibilities:

• The Front Line: Managing the front desk, welcoming clients, and ensuring a smooth flow of appointments.

• Communication: Handling busy phone lines with confidence, managing emails, and coordinating between clients and the clinical team.

• Financial Integrity: Responsible cash handling, processing payments, and assisting with insurance claims.

• Administration: Maintaining precise digital records; being computer literate is essential. Ensuring the waiting area is pristine and welcoming.

Who You Are

We are looking for a professional who can juggle a ringing phone and a wagging tail without losing their cool.

• Confident & Tactful: You are comfortable dealing with a wide variety of people and can handle busy periods with grace.

• Empathetic: You understand that vet visits can be stressful or emotional, and you know how to provide support when it’s needed most.

• Responsible: You are detail oriented, organised, and comfortable handling financial transactions.

• A Team Player: You want to work in an environment where your contribution is noticed and valued every day.

• Veterinary Passion: While prior vet experience is a bonus, a love for animals and a commitment to high-standard pet care is essential.

Why Join Our Independent Practice?

Unlike large corporate chains, we are a local business that makes our own decisions. We value our staff as individuals, not numbers, and we pride ourselves on the long-term relationships we build with our clients and their pets.

Pay & Benefits

We believe that a team providing exceptional care deserves a wage that reflects the true cost of living.

• Working Hours: Full-Time (Approx. 38 hours per week)

• Rate of Pay: £13.45 per hour

• Living Wage Employer: We are proud to be an accredited Real Living Wage employer, paying above the government’s statutory minimum

How to Apply

If you have the confidence to manage a busy reception and the heart to care for our community, we’d love to meet you.

If you’re ready to be the face of our practice and join a team that truly cares, we’d love to hear from you. Click the button below to send us your CV and a cover letter telling us why you’re the perfect fit.