We’ll be with you

You know your pet best, but it can still be hard to know when the time is right. We understand the worry and heartache this can bring, and we are here to guide and support you every step of the way. Don’t hesitate to ask questions – we want you to feel certain that your decision is made with love and care for your companion.

Getting ready to say goodbye

We want to give you and your family the time you need to say goodbye properly. If it won’t cause your pet unnecessary suffering you may be able to make an appointment for another day, giving you a bit more time together. We’ll also talk through cremation and payment options ahead of time, so that when you arrive, you can concentrate on those precious final moments with your companion.

What to Expect

It’s important to remember that euthanasia is a peaceful and pain-free procedure for your pet. You and your companion will be treated with compassion and dignity throughout. Family members or friends are welcome to join you for support and to say goodbye. If you don’t feel able to stay, that’s perfectly okay. You may also change your mind partway through, and that is completely fine too.

We will ask you to sign a consent form to confirm that you understand the procedure and give permission for us to proceed. You’ll then be asked to give us a moment alone with your pet while we sedate them and place a catheter in their leg. This ensures the procedure is as comfortable and stress-free as possible.

Once this is done, you can join your pet in the consultation room. We will give you as much time as you need. When you are ready, an anaesthetic will be administered through the catheter. Your pet will gradually become sleepy, then fall unconscious, and shortly afterwards their breathing and heart will stop. We will remain with you throughout, supporting you and your pet during this final moment.

What Happens Next

What happens after your pet passes is entirely your choice. You may wish to keep their collar, harness, or other belongings, or have a paw print made as a keepsake. In some cases, taking your pet home may not be possible, such as with contagious illness or chemotherapy.

Our euthanasia fee includes communal cremation, where your pet is cremated respectfully alongside other animals. If you prefer, individual cremation with ashes returned is also available. We work with Central Pet Cremations, a family-run service just like us, to ensure your pet’s farewell is handled with care and dignity.

To make this process as clear and stress-free as possible:

• Cremation services are charged exactly as listed on our partner’s website, so you can plan with confidence and there are no hidden fees.

• Euthanasia is a separate service and carries its own fee. Where possible we will discuss this with you in advance to ensure complete transparency.

Our team is here to provide compassion, support, and guidance, helping you make the best decisions for your pet and family during this difficult time.

If you choose to have ashes returned, we will contact you when they are ready. Keepsakes, such as memorial jewellery from Whispers in Time, can also be arranged. If you prefer to make your own arrangements, we can advise you on the best options.

If Your Pet Passes at Home

Losing a pet at home can be upsetting and overwhelming. Please call us as soon as you can—we are here to support you every step of the way. We will guide you gently through your options, whether that involves arranging care, transport, or cremation, and help you make decisions that feel right for you and your pet. You don’t have to face this alone.

Coping with Loss

Your pet is a beloved member of your family, and losing them can be deeply upsetting. Everyone experiences grief differently—there is no right or wrong way to mourn. It’s important to give yourself time to process your emotions, reflect on the special moments you shared, and find ways to remember and honour your companion. Whether through keepsakes, photographs, or quiet moments of reflection, allowing yourself space to grieve is a vital part of healing.

Grief after losing a pet can be overwhelming, and it’s normal to need extra help. The Blue Cross Pet Loss Support service offers compassionate guidance, advice, and emotional support for anyone coping with the loss of a cherished companion. Their team is available to listen, provide practical advice, and help you through the stages of grief.

You don’t have to face this alone – support is available whenever you need it.