Costs vary depending on the service or treatment required. We’ll always give you an estimate before proceeding with any non-routine treatment. If you’d like a price list for common services, feel free to ask or check our price list.

Yes, we’re happy to work with all major pet insurance providers. We can also assist with completing claim forms. Please bring your policy details with you to your appointment.

We are happy to support you with your pet insurance claims.

Direct insurance claims are discretionary and depend on many factors, including your provider and policy.

Please note that a fee may apply for processing insurance paperwork or submitting claims.

If a direct claim isn’t available, you will need to pay for treatment at the time and claim the costs back yourself using the invoice we provide.

If you have any questions about insurance or the claims process, please don’t hesitate to ask our team.

For certain procedures or in unexpected situations, we may be able to offer payment options. Please speak to us in advance — we’ll do our best to help where we can.

An estimate is our best guess of the likely cost of your pet’s treatment, based on what we know at the time. It’s important to remember that an estimate is not a guarantee — the final cost may be more (or sometimes less). This can happen because:

• The time a procedure takes can vary

• Some treatments are more complicated than they first appear

• Extra tests, medications, or care may be needed once we get started

We’ll keep you updated if it looks like costs are likely to change significantly, and we’ll talk through your options with you. If you have a budget in mind, please let us know and we’ll do our very best to work within it while still giving your pet the care they need.

We understand that veterinary care can feel costly, especially when unexpected health issues arise. However, there are several important reasons behind the cost of vet treatment:

• No NHS for Pets
  Unlike human healthcare, veterinary services are not funded by the government. All costs—from staff wages to medications and equipment—are covered by the practice.

• Highly Trained Professionals
  Vets undergo many years of university training and continuous professional development to provide the best possible care for your pets. Our team also includes qualified nurses and support staff, all dedicated to animal health and welfare.

• Advanced Equipment and Facilities
  Modern veterinary practices often invest in the same high-tech diagnostic equipment found in human hospitals—such as X-rays, ultrasound, blood testing, and surgical tools—to ensure accurate diagnosis and treatment.

• Comprehensive, Individualised Care
  Every consultation, test, and treatment is tailored to your pet’s individual needs. Behind every appointment is a team working hard to ensure your pet receives the best possible care.

• Medication and Supplies
  The cost of medications, surgical supplies, and lab tests can be high—especially when sourced from specialist veterinary suppliers. These are all factored into the cost of treatment.

• Subject to VAT
  All veterinary services and products are subject to 20% VAT as required by UK law. Unfortunately, unlike human healthcare, we cannot claim this back or exempt it—even for essential or life-saving care.

We always strive to offer fair and transparent pricing, and we’re happy to provide estimates and discuss treatment options. We also strongly recommend pet insurance, which can significantly reduce the financial burden of unexpected veterinary bills.

If you ever have concerns about costs or payment, please don’t hesitate to speak to a member of our team—we’re here to help.